FAQ

Can I cancel the reservation?
Yes you can.
If you contact us, you can cancel for free. However, A cancellation fee will be charged in case you don’t contact us.
Can I use a credit card?
Sorry, you can’t.
Can I change my plan on the day of?
Yes, you can.
Please tell the receptionist when you arrive at our store.
What should I bring?
We have all the necessary items you need, so you don’t need to bring anything.
How long does it take to wear a Kimomo?
We estimate thirty minutes for preparation.
Can you look after my clothes and the baggages?
Yes we can.
However, please keep articles of value with you at all times.
Can you look after my suitcase?
We can keep large baggage for ¥500 for each, but we may not be able to keep them during rush hour.
Do I have to pay for the damage to a Kimono if I spill a drink on it?
No, you don’t have to pay for it.