- Can I cancel the reservation?
- Yes you can.
If you contact us, you can cancel for free. However, A cancellation fee will be charged in case you don’t contact us.
- Can I use a credit card?
- Sorry, you can’t.
- Can I change my plan on the day of?
- Yes, you can.
Please tell the receptionist when you arrive at our store.
- What should I bring?
- We have all the necessary items you need, so you don’t need to bring anything.
- How long does it take to wear a Kimomo?
- We estimate thirty minutes for preparation.
- Can you look after my clothes and the baggages?
- Yes we can.
However, please keep articles of value with you at all times.
- Can you look after my suitcase?
- We can keep large baggage for ¥500 for each, but we may not be able to keep them during rush hour.
- Do I have to pay for the damage to a Kimono if I spill a drink on it?
- No, you don’t have to pay for it.